Incident postmortem
SEV-1
- Incident
- INC-2026-041
- Status
- Resolved
- Authors
- D. Kaur, R. Idowu
- Reviewed
- 18 Sep 2026
Checkout was unavailable for 3 hours 47 minutes on 12 September
A dependency bump raised the payment-provider timeout from two seconds to thirty. When the provider slowed, every stuck request held its connection fifteen times longer and the pool saturated — three lines inside a forty-one file pull request.